退款政策

30-Day Return Policy

At GRACEFUL TIME TRADING LIMITED, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return window from the date of delivery.

Return Conditions

  • Items must be unused and in original condition
  • Items must be in original packaging
  • Proof of purchase is required
  • Return shipping costs are the responsibility of the customer unless the item is defective

Return Process

  1. Contact our customer service to initiate a return
  2. Receive a return authorization number
  3. Package the item securely with all accessories
  4. Ship the item to our warehouse address
  5. Refund will be processed within 5-7 business days of receipt

Non-Returnable Items

  • Custom-made or personalized items
  • Items that have been assembled
  • Clearance or final sale items
  • Gift cards

Exchange Policy

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.